Allow me to try to explain a few glitches we have been dealing lately in regard to our
streaming Sunday School and worship services

 

 

 The first thing I want you to know is that we use two distinct and separate devices and
methods. The first is for Sunday School and Wednesday nights. It is a simple, single iPad 'production'. It relies solely on the quality and consistency of our Wi-Fi. At any
single moment, but especially on Sundays, there are any number of people who are
logged on to our wi-fi for everything from the on-line copy of their Bible to checking
their messages, to probably shopping for stuff (hopefully not playing games-but you
never know). We try to make sure the connection with the I-Pad is strong and it is fully
charged, the key word is try. We do our best. Normally it works, but sometimes....

 

 The second system is also dependent on our web access. Instead of I-Pad(s) we have a
hard mounted professional camera hard wired to a computer and sound board. It is used
for events that take place in the Sanctuary. Sometimes it reminds me of a scene from a
Star Trek Movie. Scottie disables a brand new starship by pulling a single little plug out.
He explains himself by saying basically "The fancier they make them, the easier they
are to disable". We have a lot of wires, cables, power cords, internet connections,
microphones (both corded and cordless), etc. in our Sound System area. We have wired
internet access and wi-fi, and three different computers. One computer is dedicated
solely to the video camera. Let me suggest that sometimes it is a balancing act.

 

Over the last several months there has been utility work involving relocation &/or
updating systems and who knows what else.

They have even worked on the power 'substations' the 200 block of North Yale. Many times, we are unaware of service
interruptions until we find out the hard way.

 

 I apologize for the occasional struggles and failures on our end. I recognize that
communication is the key to everything we do, and it is impractical to send out messages
by carrier pigeon. I know that as recently as 10 years ago I never considered or dreamed
that we would be doing what we are currently doing. I also want you to know that we
appreciate the fact that you let us know when there is a glitch. Normally we would not
know on our end. Obviously, we can't stop the service, but we do try to see if there is
something we can do to restore it immediately, or sooner. I have often said that I would
rather be told of a problem twice than never at all and I realize that you are unaware if
others have already alerted us to a problem. Thank you for caring enough to check with

us.

 

 I would also remind you that from time-to-time it turns out that the sound is off because
your device is on Silent mode. Thank you for your support, patience, perseverance,
faithfulness, and prayers.

                                           May God Bless You, 

                                             Bro. Tom and Sue